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Store Return & Refund Policies


General Return Policy

We accept exchanges on most clothing, gifts, scrubs, supply items within 30 calendar days of the purchase date or delivery date (for online orders). Items must be returned in their original condition along with any tags and receipt of purchase. For return policy on other specific merchandise, please review the following:

In-Store & Online Returns


In-Store Returns

  • Within 30 calendar days of the purchase and/or delivery date.
  • Items must be returned in their original condition along with any original tags and receipt of purchase.


In-Store Return Location Options


Online Returns

  • All approved returns from online orders receive a *free return label! Approved returns must use the provided return label. *Oversized items (shipments weighing 25lbs. or more) are not eligible for a free return label. Any associated return shipping costs will be deducted from the refund amount for these items. All returns with a receipt will be issued back to the original payment method.
  • Refund deadlines listed above under product categories apply to online orders.
  • To receive a return request, please visit the purchase history tab under your account OR contact ushere.
  • Orders which had a pick-up at SUMC delivery method are not eligible for a free return label.


Online Order Pickup Policy

  • We'll hold items at the store for 7 days, within those 7 days you will receive 1 email reminder.
  • Course Material related orders not picked up within 7 days of the charged date will be considered abandoned. These orders will be made available for resale and all original charges will be non-refundable.
  • General Merchandise related orders not picked up within 7 days of the charged date will be considered abandoned. Items on these orders will be made available for resale and a restocking fee of 10% of the total value of the order will be deducted from the refund amount. The refund will be provided to your original payment method.