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BookStores Return & Refund Policy

  • SALES RECEIPT AND IDENTIFICATION IS REQUIRED FOR A FULL REFUND OR EXCHANGE. A $5 fee for duplicate receipts. All products returned must be in salable condition.
  • PROTECT YOUR BOOKS: Do not leave books unattended. Write your name in your textbooks for identification! Report stolen books to UAPD.
  • TEXTBOOK REFUNDS: New textbooks must be in a brand new condition based on our assessment. Do not write or mark in your books until you are certain you will keep them.
  • GENERAL BOOKS: Refunds/Exchanges only within 14 days of purchase date.
  • CLOTHING, GIFTS & SUPPLIES: Only unused merchandise with attached tags. Without a receipt, merchandise can be exchanged only. The last sale price will be given. Refunds / Exchanges only within 90 days of purchase date. Defective calculators must be returned within 30 days with all accessories.
  • CLINIQUE®: Refunds/Exchanges only within 30 days with valid receipt and affixed price tag. Purchases made during Gift with Purchase promotions are non-refundable.
  • TECHNOLOGY CENTER: Refunds / Exchanges only within 14 days with valid receipt on unopened merchandise. See department policy regarding defective and open box returns. Subject to 15% restocking fee. No refunds on ink or labor
  • ABSOLUTELY NO REFUNDS ON: electronics, headphones, computer hardware, software, Class Notes, reference books, travel books, magazines, textbooks after refund deadline, test preparation books or study aids, graduation merchandise, clearance merchandise, recorded music and videos, lab coats or goggles, ink cartridges or refills, service labor.
  • If it's determined that an error in pricing has occurred, we guarantee to honor the lowest price.

Determination of "original condition" is at the sole discretion of the BookStores. Absolutely no refunds on Class Notes. Absolutely no refunds on textbooks bought after the refund deadline.


Textbook Refund Deadlines

  • Fall 2022: Through September 2nd, 2022

Online textbook refund return packages MUST be postmarked by deadline for a refund. If you are returning your purchase by mail, please include a copy of your receipt and ship to:

  • The University of Arizona BookStores
    Attn: E-Commerce Department, Returns
    1209 E. University Blvd.
    Tucson, AZ 85721-0019

Online Returns Request

It's easy to return or exchange your BookStores online purchase:

  • Sign into your account and go the "Purchase History tab"
  • Select the appropiate online return and select "Request A Return"
  • Please indicate the item(s) and reason for the return.
  • The created return request will be reviewed by our team and approved if it meets our return policy.
  • If the request is approved you will receive of an electronic return label via email provided.
  • Print the return label and attach to the outside of the returning package.
  • Drop off the package to any UPS pick-up location.
  • Upon receiving the return, our team will process the return. It will take 5-7 business days for return funds to reflect in your banking account.
  • Alternatively, you can call our eCommerce team at 520-621-0495 to request a return.

*Note: Shipping and handling charges will apply. Once a requested return label and generated and emailed, you will have 10 days to use it otherwise we reserve the right to reject the return


  • Course related materials not picked up within 7 days of charged date will be considered abandoned. Abandoned product will be made available for resale and all original charges are non-refundable
  • Non-Course related materials not picked up within 30-days of charged date will be considered abandoned. Abandoned product will be made available for resale and all original charges are non-refundable