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BookStores Return & Refund Policy

    We accept returns or exchanges on most clothing, gifts, and supply items within 30 days of the delivery date. Items must be returned in their original condition along with any original tags and receipt of purchase. For return policy on other specific merchandise, please review the following:  

  • TEXTBOOK REFUNDS: The refund deadline for Spring 2023 is through January 24th, 2023. New textbooks must be in a brand-new condition based on our assessment. Do not write or mark in your books until you are certain you will keep them.
  • GENERAL BOOKS: Refunds/Exchanges only within 14 days of purchase date.
  • TECHNOLOGY: Refunds / Exchanges only within 14 days with valid receipt on unopened merchandise. See department policy regarding defective and open box returns. Subject to 15% restocking fee. No refunds on ink or labor
  • ABSOLUTELY NO REFUNDS ON: Graduation merchandise, clearance merchandise, custom merchandise, computer hardware, software, class notes, test preparation books or study aids, custom merchandise, lab coats or goggles, ink cartridges or refills, service labor.

The BookStores reserves the right to refuse any refund that does not abide by our policy. All refund approvals are handled at our sole discretion


Returns Made Free and Easy:

All approved returns receive a *free return label! Approved returns must use the provided return label.

    To receive a return request, please visit the purchase history tab under your account OR contact us.

    *Oversized items (shipments weighing 25 lbs. or more) are not eligible for a free return label. Any associated return shipping costs will be deducted from the refund amount for these items. All returns with a receipt will be issued back to the original payment method.


    Order Pickup Policy

  • We’ll hold items at the store for 7 days — if you don’t make it in by then, we’ll automatically cancel and refund the order. If you don’t want it to be canceled, please contact us to extend your pickup time.
  • Course related materials not picked up within 7 days of charged date will be considered abandoned. Abandoned product will be made available for resale and all original charges are non-refundable